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It’s All About Trust
The best way to find out if you can trust somebody is to trust them. — Ernest Hemingway In 1910, King Camp Gillette, the businessman...
Sergei Graguer
Mar 113 min read


To Silo or Not to Silo?
Walls turned sideways are bridges. — Angela Davis Let me take you to a recent dinner with an old friend of mine. David (not his real...
Sergei Graguer
Nov 27, 20243 min read


What Would Your Customer Think?
People will forget what you said, people will forget what you did, but people will never forget how you made them feel. — Maya Angelou...
Sergei Graguer
Nov 18, 20244 min read


Built to Last
The more things change, the more they stay the same. — Jean-Baptiste Alphonse Karr Yes, I borrowed the title from the famous book by...
Sergei Graguer
Nov 6, 20243 min read


The True Asset
All I wanna say is that they don't really care about us. —Michael Jackson Last week, I met up with an old friend who’s working for one of...
Sergei Graguer
Oct 29, 20244 min read


On the Crossroad
If we choose, we can live in a world of comforting illusion. ― Noam Chomsky Take a moment to look at the iPhone in your hand—or any...
Sergei Graguer
Oct 9, 20245 min read


The Tunnel Vision
The road to success is dotted with many tempting parking spaces. ― Will Rogers Yesterday, I witnessed a scene that perfectly...
Sergei Graguer
Sep 30, 20243 min read


They Never Wanted to Lead
If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ― John Quincy Adams Imagine a quiet,...
Sergei Graguer
Sep 25, 20244 min read


Save the Frog
An ounce of prevention is worth a pound of cure. — Benjamin Franklin On a cold January morning in 1986, the world watched as the space...
Sergei Graguer
Aug 22, 20244 min read


The Power of Personal Touch
Hello from the other side, I must have called a thousand times. —Adele Adele's performance isn't designed for massive stadiums, and even...
Sergei Graguer
Aug 7, 20243 min read


SWOT is Not SWAT
Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat. — Sun Tzu Recently, I...
Sergei Graguer
Jul 30, 20244 min read


You Will Not Make Them All Happy
You can't make everyone happy; you're not an avocado. — Lettering on a t-shirt “Excuse me, but this coffee is too hot,” the woman...
Sergei Graguer
Jul 21, 20243 min read


You Will Never Get a Second Chance To Make... a Service
Quality in a service or product is not what you put into it. It is what the customer gets out of it. — Peter Drucker Imagine this: you...
Sergei Graguer
Jul 1, 20243 min read


They Still Carry Stones
Let My People Go Moses, Exodus In the spirit of Passover, a holiday celebrating liberation, let's delve into a story that echoes ancient...
Sergei Graguer
Apr 17, 20243 min read


It is All About Sunk Cost
The essence of strategy is choosing what not to do. Michael E. Porter The world of innovation is mainly based on investment in Research...
Sergei Graguer
Feb 15, 20245 min read


The New Type of Tech Companies Streamlining Method
The secret of change is to focus all of your energy not on fighting the old, but on building the new. Socrates (character in "Way of the...
Sergei Graguer
Feb 7, 20243 min read
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