Quality in a service or product is not what you put into it. It is what the customer gets out of it. — Peter Drucker Imagine this: you...

People think that stories are shaped by people. In fact, it's the other way around. — Terry Pratchett This week, I attended a really...

In the business world, the rearview mirror is always clearer than the windshield. Warren Buffett In the early 20th century, British...